Let's see several tips on telephone communication. 1. Think through exactly what you plan to say and discuss before you place a call. 2. Answer thephone within 2 or 3 rings if you are receiveing a call and great the caller by their professional tittle. (If you are waking the call, identify yourself). Always identiy yurself at the begining starting the conversation. 3. Do not eat while talking on the phone. One of the most impolite things you can do while speaking on the phone is eating, drinking, or chewing gum. Telephone receivers amplify chewing sounds, and it is impolite to make the other caller listen to these sounds. If you have lunch planned and are on the phone, either wait for the telephone conversation to finish, or ask the other caller if you may call them back after you eat 4. Don't be distracted by other activities while speaking on the telephone. If you must interrupt the conversation, say to the person: "Excuse me for a moment, please. I'll be r...